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Practice Survey Reporting

PPG Report 2016/17

2016/17 Patient Participation Enhanced Service – Reporting Template

Practice Name: LINDEN ROAD SURGERY

Practice Code: E81060

Signed on behalf of practice:    Mrs Clare Wood                 Date: 06/02/2017

Signed on behalf of PPG:      Mr Rod Heard                                                                            Date: 24/02/2016

 

  1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)              

 

Does the Practice have a PPG? YES / NO   YES

 

 

Method of engagement with PPG: Face to face, Email, Other (please specify) FACE TO FACE & EMAIL

 

 

Number of members of PPG:   9

 

 

Detail the gender mix of practice population and PPG:

 

%

Male

Female

Practice

51%

49%

PPG

60%

40%

 

Detail of age mix of practice population and PPG:

 

%

<16

17-24

25-34

35-44

45-54

55-64

65-74

> 75

Practice

18%

10%

15%

12%

14.5%

12.5%

9%

6%

PPG

0

0

0

0

0

40%

60%

0

 

Detail the ethnic background of your practice population and PPG:

 

 

White

Mixed/ multiple ethnic groups

 

British

Irish

Gypsy or Irish traveller

Other white

White &black Caribbean

White &black African

White &Asian

Other mixed

Practice

53%

0.5%

0.5%

3%

2%

1%

0.5%

10%

PPG

60%

0

0

0

0

0

0

0

 

 

 

Asian/Asian British

Black/African/Caribbean/Black British

Other

 

Indian

Pakistani

Bangladeshi

Chinese

Other

Asian

African

Caribbean

Other Black

Arab

Any other

Practice

7.5%

1%

2%

1%

12%

3.5%

2.5%

0

0

0

PPG

40%

0

0

0

0

0

0

0

0

0

 

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

 

We publish our Meeting Dates , Invites to new members & minutes of all meetings held on our website to attract a wider audience. We have had 2 recruitment drives within the last year to see if we can attract any new members – of different age groups & Ethnic Backgrounds , but unfortunately we find that it generally tends to be those that are retired or semi-retired that 1) have the time to commit & 2) Have time to get involved with the re-shaping of the NHS – its issues , policies & future plans. We have also printed on all repeat scripts the date of next meeting with an open invite to attend , but unfortunately like many surgeries we find that PPG members are hard to come by, especially those of working age.

 

 

 

 

 

 

 

 

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/NO

NO

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

 

 

 

 

 

  1. Review of patient feedback                                                                                                

 

Outline the sources of feedback that were reviewed during the year:

 

 

Patient Experience Questionnaire Results. Friends & Family Test Results. Individual comments from Patients

 

 

 

 

How frequently were these reviewed with the PPG?

 

Quarterly

 

 

 

 

 

 

  1. Action plan priority areas and implementation                                                              

Priority area 1

 

Description of priority area:

 

Setting up of Patient/Community Library .

 

 

 

What actions were taken to address the priority?

 

 

Patients had commented on how useful it would be to have a small book case /library for them to borrow/buy books with a small donation made to a charity. Our PPG were instrumental on organising & setting this project up . They donated a book case with some lovely books . They chose Age UK as our nominated charity to raise donations from the selling/borrowing of the books . We have raised at least £25.00 from 50p donations.

 

 

Result of actions and impact on patients and carers (including how publicised):

 

The patients are really pleased that we have this in addition to our other facilities. We have received some lovely comments & feedback since it was set up. We have posters up in the surgery publicising the facility & it has also been noted in the minutes of PPG meetings held which are all publicised on our website.

 

 

 

 

 

 

 

 

 

 

Priority area 2

 

Description of priority area:

 

 

Healthy Activities & Nature Walks

 

 

What actions were taken to address the priority?

 

The PPG organised some Healthy Walks along with the Practice Manager . These were held on the last Sunday of each month in the morning at priory marina

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

 

We advertised on our website & within the Surgery , the numbers attending the walk are on the increase which is fantastic

 

 

 

 

 

 

 

 

Priority area 3

 

Description of priority area:

 

The PPG members noted that the grounds around the Surgery could be smarter & in need of a good sort out .

 

 

 

What actions were taken to address the priority?

 

 

Along with the cleaner the members assisted with pulling weeds , clearing litter & cleaning of signage to smarten & brighten the external areas.

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

 

Patients have commented on the improvements we have made & how much smarter the external areas are looking.

 

 

 

 

 

 

 

 

 

 

  1. Progress on previous years                                                                                             

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

Previously we discussed the possibility of having automatic doors installed. We obtained quotations for the work to be done , however the costs involved were higher than what we intended to spend . Obstacles such as the withdrawal of Prescribing Incentive monies & the possibility of a change of premise have meant a postponement of these works , however the completion of our newly refurbished bathroom facilities for Disabled /Non – Disabled Patients has been a great improvement to our facilities & we have received some lovely comments from our Patients regarding the improvements made.


 



 
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